Frequently asked questions

MEETING & BUYING FROM VINEO

Where are you based? Can I see a watch in person?

How do I buy from VINEO?

What's the best way to reach you?

I'm not in Singapore. Can I still buy?

TRUST & AUTHENTICITY

How do I know a VINEO watch is genuine?

Does my watch come with a certificate?

CONDITION, SERVICING & HOW IT RUNS

Are your watches serviced before sale?

What does your functional guarantee cover?

How accurate will the watch keep time?

What if my watch stops working after I receive it?

SIZING & FIT

Will the watch fit my wrist?

Is there anything specific to vintage bands I should know?

Are vintage watches unisex?

VALUE & WHY VINTAGE

Why buy vintage instead of new?

Will my watch hold its value?

How do you price your watches?

CHOOSING & LIVING WITH IT

I'm new to watches — how do I choose one?

How do I care for my vintage watch day-to-day?

Why does this watch have marks or patina?

SHIPPING, PAYMENT & RETURNS

Is my watch insured when you ship it?

Will I have to pay customs or import duties?

How do payments work?

What's your returns policy?